Throughout 2019, the industrial sector remained a darling of investors as tenant demand continued to rise. So, how do owners keep tenants happy while maximizing a building’s performance and returns? The secret is attentive property management, which ensures everything from tenant engagement to reporting and accounting runs smoothly. To highlight the evolving role of the property manager, Taylor Johnson pitched Commercial Property Executive a Q&A with Carrie Szarzynski, director of management services at TJ client NAI Hiffman. In the resulting article, Szarzynski shares how her team adds value for industrial investors, whether they have one property or 60, and whether they are nearby or half a continent away.