With today’s dumping of snow on Chicago, as well as last week’s flurries, Mother Nature teed up the timeliest of bylines about the critical role apartment maintenance crews play when winter weather hits.For the millions of people who live in multifamily communities, on-the-ground maintenance teams are their first responders when a weather event happens, literally moving mountains (of snow) to keep residents’ lives humming. Knowing  Taylor Johnson client RMK Management had a team of award-winning maintenance professionals, we connected RMK with RE Journals for this byline about the role maintenance crews play in retaining residents and keeping them happy, even during the toughest of weather conditions.

Gerry Tanzer (left) is the director of maintenance for RMK Management. Pedro Zavala (right) is the chief engineer and maintenance supervisor at RMK-managed Versailles on the Lakes Schaumburg and the recipient of the Chicagoland Apartment Association’s 2018 CAMME Award for best maintenance supervisor.