As consumers make more purchases online and retailers work to fulfill orders faster than ever before, residential communities are facing a deluge of deliveries that shows no sign of subsiding. The challenges are especially noticeable during the holidays, when the number of packages delivered to multifamily buildings soars. In the aftermath of the seasonal surge, Bisnow National sought examples of strategies apartment managers implemented in 2019 to address the onslaught. Taylor Johnson was able to connect the reporter with clients 727 West Madison, RMK Management and Draper and Kramer, Incorporated, for best practices not only during the holidays, but throughout the year. Click here to read their secrets to maximizing efficiency and minimizing chaos in package management.

At buildings like 727 West Madison (left) and Grand Plaza (right), property management combines tech with personal oversight to ensure smooth and timely delivery of resident packages.