Today’s multifamily communities are all about connectivity, not only among residents, but also between residents and management. When The Cooperator was looking for insights on how savvy property managers are using technology to create powerful new tools for communicating with residents, Taylor Johnson knew just which client to put them in touch with: Kass Management Services. As noted in the story, web portals, social media pages and custom mobile apps have replaced the mailroom bulletin board as the primary means of information exchange. Click here to learn how Kass and others are using tech-enabled platforms to manage everything from rent payments to maintenance requests — all while fostering a sense of community in the properties they manage.