, from state-of-the-art fitness studios, to resort-style swimming pools, to retro arcade rooms. While all of these amenities add to a building’s appeal, the level of service provided to residents has emerged as a timeless offering that may make the biggest difference in resident comfort and satisfaction. Taylor Johnson clients Related Midwest and Waterton both offer concierge-level services at two of their buildings in downtown Chicago – 500 Lake Shore Drive and Presidential Towers, respectively – where staff go the extra mile in attending to residents’ varied needs. We put both firms in touch with Commercial Property Executive for this story on the growing importance of service in property management.

At Related Midwest’s 500 Lake Shore Drive, residents can allow staff to deliver packages inside their unit, and even unpack and recycle the boxes before they leave.